Coronavirus – COVID-19 Update

The safety of our guests is of the utmost importance and we are implementing all the necessary control measures to keep you safe. Rest assured that if your booking plans have to change there will be no penalty.

In the interest of guest and staff safety and in line with government guidance, please see below the changes we will be implementing during your stay.

Firstly, if you are experiencing any symptoms of Coronavirus such as, a high temperature, a new and persistent cough or loss of taste and smell, we respectfully ask that you remain at home to self-isolate and call us to re-arrange your stay.

Further guidance can be found here https://www.nhs.uk/conditions/coronavirus-covid-19/.

Arrival & Departure

We have made changes to our check-in and check-out times to facilitate the thorough cleaning and sanitisation of your room before arrival. Rooms must be vacated by 11.00 am on the morning of your departure and check-in on arrival is from 2.00 pm. If, however, your room is vacant the evening prior to your stay an early arrival may be possible.

It is now law for staff in the hospitality industry to wear a face covering in areas where they are likely to come in close contact with members of the public. Customers must also wear face coverings in public areas of the hotel, except when seated at a table to eat or drink.

Hand sanitiser is provided at all entrances to the hotel as well as in strategic locations throughout, such as outside lifts and at the entrance to the restaurant. Please use this before entering these areas. Reception, from beyond a Perspex screen, can arrange to have your luggage delivered to outside your guest bedroom and will direct you to your room. You may use the hotel lifts if necessary, during the stay but to ensure social distancing, only with members of your family group.

Public Areas

The hotel ground floor is extensive and benefits from four beautiful lounges in which to read, relax or chat. Please, however, be courteous and considerate to other guests when using the hotel public areas and ensure that social distancing is maintained throughout.

Dining

The hotel restaurant will be set out with added space between tables however it may be necessary on occasions for us to serve breakfast and dinner in our Blinis Café-Bar on the lower ground floor. If this is the case, we will notify you on arrival.

Bar

We are operating table service for drinks in the bar or lounges. Please note that bar service must close at 10.00 pm.

Housekeeping

Your guest bedroom will be thoroughly cleaned, sanitised and sealed before your arrival. Some items such as magazines have been removed from the room. The room information folder is plastic coated and will be wiped clean, however, should you require any information please do not hesitate to call Reception.

Our housekeeping team will be paying particular attention to the regular cleaning of touch points throughout the hotel such as door handles, banisters, lifts and surfaces. There will also be regular checks and cleaning of the public bathrooms. We respectfully ask, however, that guests, where possible, use their own ensuite facilities.

If you would like your guest bedroom cleaned and serviced each day, please note that it will be necessary for you to vacate your room whilst the housekeeping staff attend. Should you prefer them not to enter your room during your stay please advise reception who can arrange for delivery of fresh towels, toiletries and hospitality items.

Aspara

The Hydra-Spa has re-opened and can be booked for exclusive use by hotel guests. The Beauty Room is open for spa treatments and can be contacted on 01395 572928.

Blinis Café-Bar

This popular venue is open throughout the day for coffee, drinks and lunches which are served from 12 noon – 4.00 pm. Please note that reservations must be made in advance for lunch.

Entertainment

At this time, live entertainment is not permitted but guests can enjoy our self-playing piano in the bar after dinner!

Car Parking

The hotel car park is arranged in bays and guests are requested to leave their car keys with reception. If it is necessary for our valet staff to move your car during your stay, rest assured that they will wear gloves and sanitise your car key before returning it to reception.

Check-Out

Your room bill will be slipped under your bedroom door on the morning of your departure. If you prefer you may telephone reception with your credit or debit card details to make payment.

Staff

Our staff have all received comprehensive training on how to prevent the transmission of Covid-19. This includes meticulous levels of personal hygiene and hand-washing, heightened cleaning and sanitation throughout the hotel and adherence to social distancing guidelines wherever possible.  Staff members are not permitted to work if they have any symptoms common with Coronavirus nor if they live-in with somebody who has symptoms.

Please note that the hotel remains closed to non-residents.

If you have any concerns or would like to discuss procedures in more detail, please don’t hesitate to call.

We very much hope to welcome you to the hotel as assure you of our best attention at all times.

Peter & Rosemary Hook & Family