Terms and conditions

Arrival and departure

Rooms are available from 1pm on the day of arrival. We request that guests vacate their bedrooms by 11am on departure day.

Cancellation

We advise you to take out insurance against cancellation, as in the event; we have the right to claim any subsequent loss. Details of a recommended scheme are enclosed with our confirmation details. The hotel reserves the right to cancel a booking without liability on its part, in any event beyond our control. In such an event, we shall refund the deposit paid, but will have no further liability.

Credit cards

We accept all major credit and debit cards.

Deposits

A reservation fee of £100 per person is requested to secure a booking. This is non-refundable unless under the terms of a cancellation insurance scheme.

Dogs

We reserve the right to ask residents to make alternative arrangements, should their pet(s) cause distress to other guests, staff, or hotel property in any way.

Dining out

We regret that no reduction is made for meals that are not eaten.

Disability awareness

Please note that the following facilities can be provided on request:

  • Large print menus and tariffs
  • Bath seats
  • Raised toilet seats
  • Large button telephones
  • Hearing aid compatible telephones
  • Portable induction loops
  • Television induction loops
  • Vibrating alarm clocks and telephones
  • Speaking clocks
  • Non-feather pillows
  • Bed boards
  • Raised beds
  • Wheelchair and electric scooter hire can be arranged locally

Entertainment

Entertainment is held in the Faulkner Lounge Bar on several evenings each week and includes music and a weekly quiz. Guests preferring a quiet drink can visit the service bar behind reception and relax in any of the hotel’s three superbly furnished lounges .

Gratuities

Gratuities are left entirely to the discretion of guests.

Parking

The hotel’s private car park is situated at the rear of the hotel. Please note that it is arranged in bays and that guests must leave their car keys with reception. On arrival, we suggest that guests set down on the yellow lines immediately outside of the hotel’s main entrance. From here the hall porter may unload your luggage.

Smoking

Smoking is not permitted in the hotel.

Special offers

From time to time, special offers are introduced and advertised in the national press, website or via direct mail. The terms quoted apply strictly to the time of booking.

Swimming pool

Hotel guests can swim free of charge at Sidmouth’s public indoor heated pool, which is just 200 yards from the hotel. Please ask at Reception for details.

Exceptional Circumstances

We reserve the right to cancel a booking without liability on our part in any exceptional circumstances beyond our control. The deposit paid will be refunded in full although no further liability will be due.

VAT

We reserve the right to increase our charges to reflect any change in VAT.

Valuables

The hotel cannot be held responsible for the loss of or damage to valuable items.

Wheelchair access

There is a ramp at one of the hotel’s entrances and while we do welcome many guests with fairly limited mobility, we regret that none of the bedrooms are suitable for wheelchair access. A copy of our access statement can be viewed here .

ACCESS STATEMENT PAGE

The hotel was built in 1810 and is a grade II-listed building. It has some beautiful architectural features, however, as a consequence, the structure of the building does present some accessibility barriers.

Whilst we are able to accommodate guests with limited mobility, we regret that we do not have facilities suitable for guests who are confined to a wheelchair.

If you do have any special needs please do not hesitate to contact us before making a reservation so that we can endeavour to meet your requirements.

A number of visual, hearing and mobility aids are available to guests. Wheelchair and electric scooter hire can also be arranged locally.

Read our full access statement.